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1

The Importance of Error Management Culture in Organizations: The Impact on Employee Helping Behaviors During Service Failures and Recoveries in Restaurants

Guchait, Priyanko, Paşamehmetoğlu, Ayşin, Lanza-Abbott, JeAnna

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2015

Language:

english

File:

PDF, 138 KB

english, 2015

2

Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors

Guchait, Priyanko, Lee, Chunghun, Wang, Chen-Ya, Abbott, Jeanna L.

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2016

Language:

english

File:

PDF, 612 KB

english, 2016

3

Curriculum Development in International Convention and Conference Management at Meio University, Okinawa, Japan

Defranco, Agnes Lee, Abbott, Jeanna Lanza, Ali, Fathelalem

Journal:

Journal of Convention & Event Tourism

Year:

2005

Language:

english

File:

PDF, 856 KB

english, 2005

4

THE GROWING REALITY OF NEGLIGENT HIRING CLAIMS: IMPLICATIONS FOR HOSPITALITY LAW

Lefever, Michael M., Abbott, JeAnna Lanza

Journal:

Hospitality Research Journal

Year:

1990

Language:

english

File:

PDF, 190 KB

english, 1990

5

Trade dress: Legal interpretations of what constitutes distinctive appearance

JeAnna Abbott, Joseph Lanza

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1994

Language:

english

File:

PDF, 462 KB

english, 1994

6

The Hospitality Culture Scale: A measure organizational culture and personal attributes

Mary Dawson, JeAnna Abbott, Stowe Shoemaker

Journal:

International Journal of Hospitality Management

Year:

2011

Language:

english

File:

PDF, 211 KB

english, 2011

7

Good Grief! Anxiety Sours the Economic Benefits of First Offers

Rosette, Ashleigh Shelby, Kopelman, Shirli, Abbott, JeAnna Lanza

Journal:

Group Decision and Negotiation

Year:

2014

Language:

english

File:

PDF, 238 KB

english, 2014

8

LETTER FROM THE EDITOR

Abbott, JÉAnna Lanza

Journal:

Journal of Convention & Event Tourism

Year:

2005

Language:

english

File:

PDF, 556 KB

english, 2005

9

FROM THE EDITOR

Abbott, JéAnna Lanza

Journal:

Journal of Convention & Exhibition Management

Year:

1997

Language:

english

File:

PDF, 117 KB

english, 1997

10

The Professional Convention Management Association

Abbott, JéAnna Lanza

Journal:

Journal of Convention & Exhibition Management

Year:

1997

Language:

english

File:

PDF, 150 KB

english, 1997

11

Hospitality Culture and Climate: A Proposed Model for Retaining Employees and Creating Competitive Advantage

Dawson, Mary, Abbott, Jeanna

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2011

Language:

english

File:

PDF, 126 KB

english, 2011

12

Conventional Disputes, Unconventional Resolutions

Kapoor, Pawan, Powell, Pamela, Abbott, Jéanna Lanza

Journal:

Journal of Convention & Event Tourism

Year:

2006

Language:

english

File:

PDF, 744 KB

english, 2006

13

Development and Validation of a Measure of Ebullient Supervision: The ES Scale

Ford, Robert C., Guzzo, Renata, Abbott, JeAnna L., Bowen, John T.

Journal:

Journal of Leadership & Organizational Studies

Year:

2018

Language:

english

File:

PDF, 123 KB

english, 2018

14

THE GROWING REALITY OF NEGLIGENT HIRING CLAIMS: IMPLICATIONS FOR HOSPITALITY LAW

Lefever, Michael M., Abbott, JeAnna Lanza

Journal:

Hospitality Research Journal

Year:

1990

File:

PDF, 190 KB

1990

15

The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness

Guchait, Priyanko, Abbott, Jeanna L., Lee, Choong-Ki, Back, Ki-Joon, Manoharan, Ashokkumar

Journal:

Journal of Hospitality and Tourism Management

Year:

2019

Language:

english

File:

PDF, 518 KB

english, 2019

16

The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness

Guchait, Priyanko, Abbott, Jeanna L., Lee, Choong-Ki, Back, Ki-Joon, Manoharan, Ashokkumar

Journal:

Journal of Hospitality and Tourism Management

Year:

2019

File:

PDF, 518 KB

2019

17

Teaching Community Service and the Importance of Citizenry

Defranco, Agnes L., Abbott, Jeanna L.

Journal:

Hospitality & Tourism Educator

Year:

1996

File:

PDF, 758 KB

1996

18

Management fees and hotel performance in the U.S.

Hua, Nan, DeFranco, Agnes, Abbott, JeAnna

Journal:

Tourism Management

Year:

2020

File:

PDF, 585 KB

2020

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